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Support that actually replies

NetWorth+ is built by a small team, which means your email reaches a person who knows the code. Below are the things people ask most; if yours is not here, write to us.

support@networthplus.inWe aim to reply within 2 business days

Get in touch

Email supportsupport@networthplus.in Delete your accountIn the app, or by web form Privacy questionsWhat we hold, and your rights

Writing about your own account? Send it from the email address on that account so we can identify you without asking for anything sensitive.

Common questions

Things people ask us most

Several of these are the app behaving as designed rather than a fault, so it is worth knowing which is which.

SMS capture is not picking anything up

Check three things in order: the feature is switched on in Settings; Android has actually granted the permission; and your accounts are named the way you would recognise them, since matching runs against your own account names. Remember the first scan only reaches back 30 days.

How SMS capture works

A scanned transaction has no account or category

That is deliberate. Where two of your accounts tie on evidence, or a merchant is not recognised, the row is left for you rather than booked on a guess. Set it once and the merchant is remembered for next time.

Why it does not guess

A balance is missing from my net worth

A balance in a currency with no available exchange rate is excluded from the total and the currency is named, rather than folded in at the wrong scale. Where older rows are missing a rate you will be shown a count and a one-tap backfill.

How currencies work

My loan balance does not match my statement

The amortisation is an estimate: penal interest, late fees and an unreported rate change are unknowable. Use Match Statement to enter the outstanding figure your lender shows; the difference is booked as a correction, never as a repayment.

Loans and EMIs

I cannot add a friend or share an account

Both work by email address, and the other person needs a NetWorth+ account. A shared account is also refused when the two currencies cannot be proven to match, since a mismatched balance would land in your net worth at the wrong scale.

Sharing and groups

I want to delete my account or my data

You can do it yourself from Profile → Delete Account, with a 7-day grace period in case you change your mind. If you cannot sign in, there is a web form.

Delete your account

Reporting a problem

What to include in a bug report

The fastest fixes come from reports that answer these. None of it is sensitive, and none of it requires a screenshot of your balances.

What you did, step by step, and what you expected instead.
Your device and Android version, and the app version from Settings.
Whether it happens every time or only sometimes.
Your reporting currency, if the problem involves an amount; a surprising number of figure bugs are conversion bugs.

Never send us a password, PIN, card number or one-time code. We will never ask for any of them, and NetWorth+ has no feature that uses them. If a message claiming to be from us asks, it is not from us.

Report a problem

Questions

Good to know

Where can I get NetWorth+?

NetWorth+ is available now on Google Play for Android and on the App Store for iPhone. It is free on both, with no bank login.

How much will it cost?

Check the current price on the Play Store or App Store listing, which is always authoritative. What will not fund it is settled: there is no advertising and there are no advertising SDKs in the app, and your data is never sold.

Can I use it on more than one device?

Yes. Your records sync across devices signed in to the same account.

Is there a web or desktop version?

Not currently. NetWorth+ is a mobile app, on Android and iPhone.

I found a security issue. Who do I tell?

Please write to support@networthplus.in with the detail and give us a reasonable window to fix it before disclosing publicly. Security reports are read first.